Emergency Plumbing Tips Every Homeowner Should Know

The short answer
In any plumbing emergency, shut off the water first. Know where your main shutoff valve is before you need it. For a leaking water heater, also turn off its power or gas. For a well system with no water, check the breaker before assuming the pump failed. Then call a plumber who offers 24/7 service.
A plumbing emergency can happen at any hour. Knowing what to do in the first few minutes can save thousands of dollars in water damage. Take five minutes now to walk through these steps with everyone in your household.
In this article
Find Your Main Water Shutoff Now
Turning off the water is the first step in almost every plumbing emergency. On village water, the main shutoff is usually near the water meter where the line enters the basement. On a private well, it is typically a valve near the pressure tank, and you can also shut off the pump at its breaker.
Burst or Frozen Pipe
- Shut off the main water supply.
- Turn off electricity to any area where water is near outlets or appliances, if it is safe to reach the panel.
- Open faucets to drain remaining water from the lines.
- Move belongings out of the way and start removing standing water.
In winter, many burst pipes start as frozen pipes. Our guide on how to prevent frozen pipes covers what to do before and during a cold snap.
Leaking Water Heater
Turn off the power to an electric heater at the breaker, or turn a gas heater's control to off. Then close the cold water inlet valve on top of the tank. A leak from the tank body means the heater needs replacing. Our article on water heater replacement signs explains what to expect.
No Water on a Private Well
Check the pump breaker first and reset it once if it has tripped. If it trips again, leave it off and call for service. Also check the pressure gauge near the tank. Our guide to low well water pressure walks through the most common causes.
Sewer Backup
Stop using all water in the house immediately. No flushing, no laundry, no showers. Keep people and pets away from the water, which can carry bacteria. Then call a plumber to clear the main line.
Save Our Number Before You Need It
Never ignore small leaks. What starts as a drip can quickly become a flood, and early repairs always cost less than emergency ones.
EZ-CO Plumbing offers 24/7 emergency service at (607) 373-6421 for homes in Sherburne, Hamilton, Earlville and the surrounding towns. Save the number in your phone today.
Frequently Asked Questions
What is the first thing to do in a plumbing emergency?
Shut off the water. Use the fixture shutoff if the leak is at a single sink or toilet, or the main shutoff for anything larger.
Does EZ-CO Plumbing offer 24 hour emergency service?
Yes. EZ-CO Plumbing provides 24/7 emergency plumbing in Sherburne, Hamilton, Earlville and the surrounding towns. Call (607) 373-6421.
Mike Ezzo
Owner and Lead Plumber, EZ-CO Plumbing
Mike and the EZ-CO team handle residential plumbing, well systems, water heaters and heating across Sherburne, Hamilton, Earlville and the surrounding towns in Chenango and Madison County. The guidance in this article comes from the jobs we do every week. Read what customers say on our reviews page.
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